Refund and cancellation policy
This policy applies to paid consulting engagements for predictive churn signal work with ML Automation Digital. It does not cover software products, subscriptions, or physical goods—we do not sell those.
Eligibility
Refunds are available only for fees paid toward a scoped engagement under a written proposal or statement of work. Informational prices on this website are not invoices and cannot be refunded.
Cooling-off and deposits
If you cancel in writing before any kickoff meeting and before we have accessed your data or begun analysis, we refund deposits in full within fourteen days of the cancellation notice. After kickoff, deposits become non-refundable to the extent they cover preparation already performed.
Full and partial refunds
If we cancel an engagement for reasons other than your breach, you receive a full refund of unearned fees. If you cancel after work has started, we refund the unused portion of prepaid fees after deducting time already spent at the agreed rate, documented materials prepared, and any non-recoverable third-party costs approved in the statement of work.
Non-refundable items
Completed deliverables (audits, briefs, readouts, maps) that have been delivered are non-refundable. Workshop sessions already held are non-refundable. Time booked for on-site travel that you cancel with less than five business days’ notice may be charged as incurred.
Work already started
“Work started” includes data access, exploratory analysis, draft documents, and scheduled internal preparation for your engagement. We will summarise completed work when calculating any partial refund.
Rescheduling and no-shows
You may reschedule a workshop once without charge if you give at least three business days’ notice. Later reschedules or no-shows may forfeit that session’s allocated fee. We will offer one alternative date within thirty days where capacity allows.
Refund process and timing
Email refund or cancellation requests to hello@ml-automation.digital with your proposal reference and reason. Approved refunds are processed within fourteen business days to the original payment method. Bank timelines may add additional days.
Method
Refunds return to the card or account used for payment. We do not issue cash refunds or store credit.
Exceptions
Statutory rights under UK consumer law remain unaffected where they apply. Nothing in this policy requires us to refund fees for outcomes that depend on your internal implementation after delivery.
Contact
Refund requests: hello@ml-automation.digital · +44 078 1851 3625 · 68 Boughton Rd, Whitrigg, CA5 3FN, United Kingdom.