Terms of service
These terms apply to consulting engagements and site use for ML Automation Digital.
Agreement
By requesting or purchasing services from ML Automation Digital (“we”, “us”), you agree to these terms and to any written statement of work we issue for a specific engagement. If a statement of work conflicts with these terms, the statement of work controls for that engagement.
Services
We provide informational analytics consulting related to predictive churn signals—including audits, model briefs, cohort readouts, and intervention maps. We do not operate a hosted analytics platform, process payments on this website, or guarantee specific retention outcomes.
Proposals and fees
Prices shown on this site are informational. Binding fees, timelines, and deliverables appear only in a written proposal or statement of work accepted by both parties. Work begins after acceptance and any agreed deposit.
Client responsibilities
You remain responsible for lawful access to the data you share, for obtaining any internal approvals, and for decisions made using our deliverables. You must not provide personal data beyond what the engagement requires.
Intellectual property
Upon full payment, you receive a licence to use deliverables produced for your engagement inside your organisation. Our methods, templates, and prior materials remain our intellectual property unless otherwise agreed in writing.
Confidentiality
Each party will protect the other’s non-public information with reasonable care and use it only for the engagement, except where disclosure is required by law.
Limitation of liability
To the fullest extent permitted by law, our total liability arising from an engagement is limited to the fees paid for that engagement. We are not liable for indirect or consequential loss, including lost revenue or lost opportunity.
Governing law
These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except where mandatory consumer protections require otherwise.
Contact
Questions about these terms: hello@ml-automation.digital · 68 Boughton Rd, Whitrigg, CA5 3FN, United Kingdom · +44 078 1851 3625.